Abstract. 

The article is devoted to the development of methods of information support of management processes for organizational management systems. As an information source for the development of support services, the use of databases of application systems operating in a management organization is considered. The study is conducted on the example of the information flow of “citizens' appeals”.

Keywords: 

organizational management systems, support for managerial decision-making, information flow of “citizens' appeals”, analysis of workflow data.

DOI 10.14357/207186322003010

PP. 101-107.

 

References

1. Decree of the President of the Russian Federation dated 04.17.2017 No. 171 “On monitoring and analysis of the results of consideration of appeals of citizens and organizations”

2. Drucker, P. F. 2007. Upravlenie v obshestve budushego [Management in the society of the future] Williams 320 p.

3. Zhuravlev, A. L. 2004. Psichologia upravlencheskogo vzaimodeistvia [Psychology of managerial interaction] Publishing House of the Institute of Psychology of the Russian Academy of Sciences,. 475 p.

4. Bakanov A.S. 2015. Aspecti integracii sistem electron-nogo documentooborota s sistemsmi podderzki priniatia reshenii [Aspects of integration of electronic document management systems with decision support systems] Elec-trosviaz [Telecommunication]. 1. 23-24.

5. Sivash, O.N., Bakanov A.S., Zelenova M.E. 2017. Mod-elirovanie informacionnogo vzaimodeistvia v sistemah chelovek-komputer [Modeling of information interaction in human-computer systems] Vestnik KGU [Bulletin of Kostroma State University]. Series: Pedagogy. Psychology. Sociokinetics. Vol. 23. 3. 90-95.

6. Volchkov, D.V., Bakanova N.B. 2015. Razrabotka modulia otpravki documentov dlia programmnogo kompleksa vzaimodeistvia mezdu organizatsionnimi SDOU [Development of a document sending module for a software package for interaction between organizational SDOU] Materiali mezdunarodnoi conferencii MLSD’2015 [Management of the development of large-scale systems MLSD’2015: Materials of the Eighth International Con-ference], Moscow 225-228. ISBN 978-5-91450-167-6

7. Petrovsky, A. B. 2009. Teoria priniatia reshenii [Theory of decision-making] Academy, 400 p.

8. Bakanova N. B. 2015. Analiz informacionnih processov v upravlenceskih organizaciah dlia realizacii rezimov podderzki priniatia reshenii [Analysis of information processes in management organizations for the implementation of decision support regimes] Electrosviaz [Telecommunication]. 5. 59–62.